Navigating Difficult Conversations Micro-credential
Turn tension into progress by managing emotional tensions and conducting conversations. Recognize how balancing courage and consideration helps prioritize the needs of both people in a difficult conversation. Identify how to set a clear and collaborative tone by sharing your purpose and positive Intent. Recognize how emotional reactions signal a need to adjust the conversation to keep both parties engaged. Choose how to navigate emotional reactions in a conversation using the skills pause, observe, and ask. This course provides applicable outcomes for you to take into many of life's conversations. This Franklin Covey course is a member of NASBA to assist in providing CEUs for CPAs.
Cost: $100.00
Mode: Online
Continuing Education: NASBA 0.6 CPE
Timeframe: Self Paced (30-60 mins)
Category: Career & Self-Development; Leadership; Communication; Professionalism
Skills: Effective Communication, Emotional Intelligence, Conflict Resolution, Active Listening, Courage and Consideration
How to earn your badge:
- Register for the Micro-credential using the button below.
- Complete the Participant Guide.
- Share your leadership badge!
